Searching for senior customer support roles that make a real impact? The Customer Enablement Manager position at Asana offers a chance to work remotely while empowering enterprise clients to optimize their workflows and adopt innovative solutions.
About the Role
As a Customer Enablement Manager, you will collaborate with complex enterprise customers to enhance their operational efficiency. Your role will involve managing a portfolio of strategic clients, guiding them through various enablement activities to ensure successful adoption of new workflows and AI-driven processes.
About the Company
Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation.
Why This Job Stands Out
- Work remotely with a leading company recognized for its workplace culture
- Engage with high-profile enterprise clients and drive meaningful change
- Be part of a collaborative team that values diverse perspectives and skills
Job Insights
RoleCustomer Enablement Manager
Who This Job Is For
- Experienced professionals seeking senior remote admin jobs in customer enablement
- Candidates with a strong background in SaaS and customer success looking for impactful roles
- Individuals who thrive in remote work environments and enjoy engaging with enterprise clients
What You Will Do
- Develop a deep understanding of customer business priorities and operating models
- Lead discovery sessions with stakeholders to identify challenges and recommend strategies
- Independently manage complex customer engagements from planning to execution
- Facilitate workshops and enablement programs for diverse audiences
- Utilize data to assess the impact of enablement initiatives and adjust strategies accordingly
What They Are Looking For
Skills & Experience
- 6+ years in customer enablement, customer success, or related roles
- Proven experience managing complex enterprise engagements
- Strong consultative skills and ability to influence senior stakeholders
- Excellent facilitation and communication abilities
What They Expect
- Navigate ambiguity and competing priorities in multi-stakeholder environments
- Guide clients through organizational change and adoption of new workflows
- Collaborate with account teams to enhance customer value and retention
What They Offer
- Mental health, wellness & fitness benefits
- Career coaching & support
- Inclusive family building benefits
- Long-term savings or retirement plans
Tips for Applicants
- Highlight your experience with complex customer engagements in your application
- Emphasize your consultative skills and ability to influence stakeholders
- Prepare to discuss specific examples of how you've driven adoption and change in previous roles
Frequently Asked Questions
What is the expected salary range for this role?
The estimated base salary range is between [comp range], but the actual salary will vary based on market conditions and individual qualifications.
Is this position open to applicants outside the Pacific or Mountain time zones?
This role is primarily for candidates in Pacific or Mountain Standard time zones, but you can inquire about flexibility during the application process.
