Searching for remote client success manager jobs in the automotive industry? This role at FIXD Automotive offers a chance to work from home while ensuring dealership clients get the most out of the AppraisalPRO system.
About the Role
As a Client Success Manager for AppraisalPRO, you will be responsible for onboarding dealership customers, providing ongoing support, and ensuring they derive value from the platform. Your role will involve building relationships and acting as a trusted advisor to key decision-makers.
About the Company
FIXD simplifies car repair processes for drivers through its innovative FIXD Sensor and AppraisalPRO, which aids dealerships in vehicle appraisals. Their solutions enhance customer experience and streamline operations for automotive businesses.
Why This Job Stands Out
- Be part of a remote team that supports the automotive industry's digital transformation
- Opportunity to influence product development based on customer feedback
- Work from home while helping dealerships maximize their appraisal processes
Job Insights
RoleClient Success Manager - Enterprise Accounts
Work TypeRemote work from home job
Experience LevelMid to Senior
Who This Job Is For
- Customer-focused professionals seeking remote customer support jobs in the automotive sector
- Individuals with experience in the Franchise Dealership industry looking for specialized virtual assistant roles
- Candidates who excel in building relationships and want to work from home while supporting clients
What You Will Do
- Onboard dealership customers to AppraisalPRO and conduct initial training
- Quickly aid customers in resolving technical issues and coordinate with internal teams
- Proactively monitor product usage to identify potential issues
- Build rapport with key decision-makers to become their trusted advisor
- Secure referrals from existing customers to expand the client base
- Understand customer needs and pitch relevant AppraisalPRO products
- Present recommendations for platform and user experience enhancements
What They Are Looking For
Skills & Experience
- Strong relationship-building skills
- Excellent interpersonal and communication abilities
- Experience in the Franchise Dealership industry
What They Expect
- Ability to multitask and prioritize effectively
- Passion for delivering exceptional customer service
- Proactive approach to client management and support
What They Offer
- Health Care Plan (Medical, Dental & Vision) for you and your family
- 401k with a 5% match
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training and Development opportunities
- Free Food and Snacks
Tips for Applicants
- Highlight your experience in customer success or support roles, especially in the automotive sector.
- Demonstrate your ability to build relationships and trust with clients in your application.
- Prepare examples of how you've resolved customer issues or improved processes in previous roles.
Frequently Asked Questions
What qualifications do I need for this role?
You should have strong interpersonal skills, experience in the Franchise Dealership industry, and a passion for customer service.
Is this a full-time position?
Yes, this is a full-time remote position.
What kind of training will I receive?
You will receive training on the AppraisalPRO system and ongoing support to ensure your success in the role.
