Searching for a client enablement lead role in the fintech industry? This position at Alloy offers a unique opportunity to enhance customer education while working in a hybrid environment.
About the Role
As the Client Enablement Lead at Alloy, you will oversee the development and execution of customer training programs, ensuring clients can effectively utilize Alloy’s AI-powered identity and fraud prevention platform. Your role will bridge gaps in customer understanding and facilitate a seamless onboarding experience.
About the Company
Alloy is the AI-powered identity and fraud prevention platform that accelerates onboarding, stops fraud, and scales compliance across the customer lifecycle so financial organizations can grow without limits. More than 900 of the world's leading financial institutions and fintechs trust Alloy for smarter risk management that drives growth.
Why This Job Stands Out
- Join a leading fintech company recognized for its innovative approach to identity verification
- Work in a hybrid environment that fosters collaboration and community
- Play a pivotal role in shaping customer experiences and driving product adoption
- Enjoy a comprehensive benefits package that supports work-life balance and professional growth
Job Insights
RoleClient Enablement Lead
Work TypeHybrid work environment
Who This Job Is For
- Professionals with 7+ years in customer education looking for remote management roles
- Candidates experienced in enabling clients on B2B SaaS products seeking a dynamic work environment
- Individuals passionate about building effective training programs for remote teams in fintech
What You Will Do
- Audit existing resources and evaluate the current state of customer enablement
- Collaborate with cross-functional teams to create and enhance training documentation
- Deliver scalable training programs for new Alloy customers to ensure effective onboarding
- Structure training materials for clients to learn at their own pace, from foundational to advanced levels
- Map client needs for new features and capabilities, ensuring comprehensive understanding
- Collect and analyze feedback post-release to continuously improve training and support
What They Are Looking For
Skills & Experience
- 7+ years in customer education, enablement, or training
- Experience with API-driven B2B SaaS products
- Strong live facilitation and training skills
- Proven track record of linking enablement to measurable outcomes
- Ability to influence cross-functional teams without direct authority
What They Expect
- Demonstrate judgment in identifying whether customer issues require content, training, or product fixes
- Adapt training sessions based on real-time customer needs and feedback
- Collaborate effectively with Product, Support, Delivery, and Marketing teams
What They Offer
- Unlimited PTO and flexible work policy
- Employee stock options
- Comprehensive medical, dental, and vision plans
- 401k with 100% match up to 4% of annual compensation
- 16 weeks of paid parental leave for eligible new parents
- Home office stipend for new employees
- Annual Learning & Development stipend
- Access to well-being benefits including ClassPass and OneMedical
Tips for Applicants
- Highlight your experience in developing training programs for technical products
- Showcase any measurable outcomes from previous enablement initiatives
- Prepare to discuss your facilitation skills and how you've adapted training in real-time
Frequently Asked Questions
Is this position fully remote?
This role operates in a hybrid environment, with local employees expected to work onsite three days a week.
What is the expected salary range for this role?
The anticipated starting base salary for this position ranges from $180,000 to $220,000.
What benefits does Alloy offer?
Alloy provides unlimited PTO, flexible work policies, employee stock options, and comprehensive health plans, among other benefits.
