Searching for remote customer support roles that blend technical skills and billing expertise? As a Billing Support Analyst at Mixmax, you'll play a crucial role in ensuring accurate billing processes while working from home.
About the Role
In this role, you'll be responsible for resolving customer billing inquiries, troubleshooting technical issues, and maintaining accurate records in Stripe. You'll collaborate with various teams to enhance the billing experience and utilize AI tools to improve efficiency.
About the Company
At Mixmax, we're building the future of how revenue teams work: smarter, faster, and more human. Our platform helps teams stay on top of every conversation by automating busywork, delivering real-time insights, and integrating with the tools they already use.
Why This Job Stands Out
- Join a remote-first company with a strong market fit
- Be part of a team that values innovation and quality
- Work in a role that combines customer support and technical problem-solving
- Enjoy the flexibility of a remote work setup while collaborating with a global team
- Contribute to the future of billing automation and AI integration
Job Insights
RoleBilling Support Analyst
Work TypeRemote work from home job
Experience LevelMid to Senior
Who This Job Is For
- Professionals with 3+ years in technical customer support and billing support roles
- Candidates experienced in SaaS environments looking for remote admin jobs
- Detail-oriented individuals seeking work from home customer service jobs
- Tech-savvy applicants familiar with Stripe and AI tools
- Philippine remote workers who thrive in fast-paced organizations
What You Will Do
- Resolve billing inquiries from start to finish with accurate responses
- Diagnose technical issues behind billing tickets and collaborate with engineering
- Maintain Stripe account accuracy, including invoices and subscriptions
- Run reconciliations between Stripe and Salesforce to ensure data integrity
- Document billing processes and contribute to automation efforts
What They Are Looking For
Skills & Experience
- 3+ years in technical customer support and billing support
- Experience with Stripe and accounting software
- Strong numerical skills and attention to detail
- Fluency in written and spoken English
- Working knowledge of AI tools
What They Expect
- Provide clear communication to customers regarding billing issues
- Handle complex billing cases independently
- Ensure timely follow-up on past-due invoices and payment failures
- Contribute to the development of billing macros and help-center articles
- Collaborate with cross-functional teams to improve billing processes
What They Offer
- Remote-first work environment with flexible schedules
- Competitive compensation and flexible time off
- An inclusive and supportive team culture
Tips for Applicants
- Highlight your experience with billing software and customer support in your resume.
- Prepare examples of how you've resolved complex billing issues in previous roles.
- Familiarize yourself with Mixmax's platform and billing processes before the interview.
Frequently Asked Questions
What are the working hours for this remote position?
You will need to have a schedule that overlaps with North American business hours, which can be agreed upon during the hiring process.
Do I need to be based in a specific location in the Philippines?
While the company is based in the Philippines, you can work remotely from anywhere within the country.
What tools will I be using in this role?
You will primarily use Stripe for billing, along with AI tools for ticket management and Intercom for customer support.
