Searching for entry-level remote billing operations jobs? Twilio is on the lookout for a Billing Operations Analyst 1 to help streamline their billing processes while working from home.
About the Role
As a Billing Operations Analyst 1 at Twilio, you will play a crucial role in managing customer billing inquiries, analyzing data, and ensuring smooth revenue operations. This position is perfect for those who thrive in a fast-paced environment and are eager to contribute to a remote team.
About the Company
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.
Why This Job Stands Out
- Join a remote-first company with a strong culture of inclusion and connection
- Opportunity to work with innovative solutions in the communications industry
- Contribute to a vibrant team while developing your skills in billing and operations
Job Insights
RoleBilling Operations Analyst 1
Work TypeRemote work from home job
IndustryManagement and Finance
Experience LevelEntry Level
Who This Job Is For
- Individuals seeking entry-level remote admin jobs in billing and finance
- Candidates with a passion for customer service and problem-solving in a remote work environment
- Recent graduates or early-career professionals looking for virtual assistant jobs in operations
What You Will Do
- Maintain external customer communication for the Revenue Team and onboard customers to Twilio’s billing system
- Gather and format large datasets to assist with billing reporting and customer queries
- Participate in month-end close activities, including managing recurring billing and customer credits
- Analyze revenue-related accounts and assist with financial reporting
- Collaborate with various teams to resolve customer billing issues and streamline processes
What They Are Looking For
Skills & Experience
- Strong experience in Billings, Revenue, or Order to Cash
- Proficient in Excel, with the ability to manage large datasets using functions like VLOOKUP
- 1-3 years of experience in an operations role, preferably in billing or finance
- Excellent communication skills in both Spanish and English
What They Expect
- Demonstrated problem-solving abilities and attention to detail
- Ability to work under pressure in a fast-paced environment
- Collaborative mindset with a focus on customer service excellence
What They Offer
- Competitive pay and generous time off
- Ample parental and wellness leave
- Healthcare benefits and a retirement savings program
Tips for Applicants
- Highlight any experience you have with billing systems or data analysis in your application
- Emphasize your communication skills, especially in both English and Spanish
- Prepare to discuss how you handle pressure and fast-paced environments during the interview
Frequently Asked Questions
What qualifications do I need for this role?
You should have a third-level qualification in Accountancy, Finance, or a related discipline, along with 1-3 years of experience in an operations role.
Is this position fully remote?
Yes, this role is remote, but you may be required to attend occasional in-person meetings.
