Searching for remote customer support jobs that make a difference? As a B2B Customer Support Representative at Keeper Security, you will help clients navigate cybersecurity solutions while working from home.
About the Role
In this role, you will be part of the B2B Support team, providing technical assistance and support to clients through various channels. Your goal is to enhance customer experience by delivering prompt and professional service.
About the Company
Keeper Security is transforming cybersecurity for people and organizations globally. Their intuitive solutions protect users with end-to-end encryption, ensuring security across devices and locations.
Why This Job Stands Out
- Join a leading cybersecurity company trusted by millions globally
- Opportunity to work remotely while gaining valuable technical support skills
- Be part of a supportive remote culture focused on professional growth
- Engage with a diverse team committed to enhancing customer experiences
Job Insights
RoleB2B Customer Support Representative
Work TypeRemote work from home job
Experience LevelEntry Level
Who This Job Is For
- Individuals seeking entry-level remote admin jobs in customer support
- Candidates with experience in B2B technical support looking for remote work
- Professionals who excel in communication and want to work from home
- Job seekers interested in building a career in the cybersecurity industry
- Filipino remote workers eager to join a fast-paced, high-growth environment
What You Will Do
- Answer incoming customer calls, tickets, and chats regarding product issues and service inquiries
- Stay updated on product knowledge and collaborate with teams to communicate policy changes
- Escalate complex issues to the Tier 2 team when necessary
- Deliver excellent B2B customer service and support to enhance client satisfaction
- Maintain professionalism and build positive rapport with customers
What They Are Looking For
Skills & Experience
- 1+ years of experience in a B2B technical support role
- Proficiency in Google Docs and MS Office tools
- Strong communication and presentation skills, both written and verbal
- Ability to work independently and collaboratively in a remote setting
- Preferred: Bachelor's degree and experience with Salesforce and ServiceNow
What They Expect
- Demonstrate a commitment to maintaining professionalism with clients
- Adapt to a fast-paced work environment and manage multiple tasks effectively
What They Offer
- Medical, Dental & Vision coverage, including domestic partnerships
- Employer-paid life insurance and supplemental life options
- Voluntary short/long-term disability insurance
- 401k options (Roth/Traditional)
- Generous PTO plan recognizing commitment and seniority, including paid bereavement and jury duty
- Above-market annual bonuses
Tips for Applicants
- Highlight your experience in B2B technical support in your application
- Showcase your communication skills through a well-crafted cover letter
- Familiarize yourself with Keeper's products to demonstrate your interest
- Prepare to discuss your ability to work in a fast-paced environment during interviews
Frequently Asked Questions
What are the working hours for this remote role?
The specific working hours may vary, but you will need to be available to assist clients during standard business hours.
Is there a training program for new hires?
Yes, Keeper Security provides training to ensure you are well-equipped to support clients effectively.
Can I work from anywhere in the Philippines?
Yes, this position is fully remote, allowing you to work from any location within the Philippines.
