Searching for remote admin jobs that focus on customer retention? The Associate Renewals Manager role at GitLab offers an exciting opportunity to work from home while ensuring customers receive the best support during their renewal process.
About the Role
As an Associate Renewals Manager, you will play a crucial role in maximizing customer retention rates through effective sales techniques and ensuring that renewals are executed smoothly and efficiently.
About the Company
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to enhance developer productivity and operational efficiency. With over 50 million registered users, GitLab is trusted by more than 50% of the Fortune 100 to deliver secure software faster.
Why This Job Stands Out
- Join a global leader in DevSecOps with a strong remote culture
- Work from home while maximizing customer success and retention
- Be part of a high-performance team that values innovation and collaboration
Job Insights
RoleAssociate Renewals Manager
Work TypeRemote work from home job
Experience LevelMid to Senior
Who This Job Is For
- Professionals seeking remote customer support roles focused on B2B software sales
- Candidates with experience in sales operations or customer success management
- Individuals who thrive in remote work environments and value effective communication
What You Will Do
- Maximize customer retention rates through effective sales techniques over phone, video, and email
- Execute the renewal process to retain or expand Annual Recurring Revenue (ARR)
- Evaluate license usage and complete true-up requirements
- Align customer business needs with renewal quotes
- Provide administrative support to Renewals Managers and Account Executives
- Ensure timely closure of renewals
- Collaborate with Sales and Customer Success Managers on renewal strategies
- Liaise with customers for accurate completion of purchase orders and order forms
What They Are Looking For
Skills & Experience
- Related sales or customer experience, such as SDR, BDR, or customer service
- Progressive experience in B2B software sales
- Familiarity with subscription go-to-market strategies for customer success
- Strong negotiation, presentation, and closing skills
- Preferred experience with technical products and DevOps
What They Expect
- Effective communication and strong interpersonal skills
- Motivated and results-oriented mindset
- Ability to work collaboratively with teams
What They Offer
- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
Tips for Applicants
- Highlight your experience in B2B software sales and customer success in your application.
- Showcase your negotiation and communication skills in your resume and cover letter.
- Be prepared to discuss how you've successfully managed customer relationships in the past.
Frequently Asked Questions
What qualifications do I need to apply for this role?
Candidates should have experience in sales or customer service, particularly in B2B software sales, and strong communication skills.
Is this position fully remote?
Yes, this role is fully remote, allowing you to work from home.
What benefits does GitLab offer to employees?
GitLab offers various benefits including flexible paid time off, equity compensation, and a growth and development fund.
