Searching for remote customer support jobs where you can make a real impact? As a Customer Onboarding & Support Specialist at Gymflow, you'll help new clients confidently use the platform while solving their queries with empathy.
About the Role
In this role, you'll be responsible for onboarding new clients, providing support, and creating documentation that enhances the customer experience. Your work will directly contribute to client satisfaction and retention.
Why This Job Stands Out
- Join a focused team where your contributions are highly visible
- Work remotely while making a significant impact on customer success
- Opportunity to lead client onboarding and improve processes from home
Job Insights
RoleCustomer Onboarding & Support Specialist
Work TypeRemote work from home job
Who This Job Is For
- Professionals with 2+ years in SaaS onboarding or customer success looking for remote admin jobs
- Candidates who excel in customer support and enjoy solving problems in a remote work environment
- Individuals passionate about creating documentation and training materials for a virtual staff
What You Will Do
- Guide new clients through the onboarding process to ensure they are confident using Gymflow
- Run live product demos focused on addressing customer pain points
- Handle customer support tickets efficiently, providing clear and empathetic solutions
- Create helpful documentation to reduce repetitive inquiries and enhance user experience
- Collaborate with engineering teams to communicate customer feedback and product issues
What They Are Looking For
Skills & Experience
- 2+ years in SaaS onboarding, support, or customer success
- Excellent written and spoken English skills
- Experience leading screen-share trainings and product walkthroughs
- Strong technical comprehension and troubleshooting abilities
- A proactive, process-oriented mindset
What They Expect
- Demonstrate empathy and clarity when solving support tickets
- Continuously seek ways to document and improve processes
- Comfortably troubleshoot basic app issues and recommend solutions
What They Offer
- Base salary of R420,000 - R600,000 per year, depending on experience
- Sales commission potential of R210,000 OTE per year
- Flexible remote work environment across South Africa or Europe
Hiring Process
- Complete the application via this link
- Include a short Loom (max 5 min) sharing a time you made a customer process better
- Share any support docs, videos, or demos you’ve created (if you have them)
Tips for Applicants
- Highlight your experience in SaaS onboarding or customer success in your application
- Prepare a Loom video that showcases your ability to improve customer processes
- Be ready to discuss specific examples of how you've handled customer support challenges
Frequently Asked Questions
What tools will I be using in this role?
You will use tools like Notion, Loom, Linear, Stripe, Slack, and Google Meet to assist clients and manage support.
Is this position open to applicants outside of South Africa and Europe?
The role is specifically for remote work within South Africa or Europe, working in Greenwich Mean Time.
What is the expected timeline for the hiring process?
You can expect an intro call, a short exercise, and a final interview within two weeks if your application is a match.
