Upload and edit product listings (titles, descriptions, tags, prices, images) Manage inventory levels and stock updates Organize collections and update product categories Order Management: Monitor and process incoming orders Track shipments and coordinate with suppliers or fulfillment partners Handle refunds, returns, and cancellations when necessary Customer Support: Respond to customer inquiries via email or chat in a timely and friendly manner Resolve customer complaints or escalate issues when needed Manage reviews and customer feedback Marketing & Admin Support: Assist in creating and scheduling email campaigns (e.g., using Klaviyo or Mailchimp) Help manage social media scheduling or product promotions Collect performance data and help create weekly reports Update website banners, homepage sections, and discount codes during promos

We are seeking a reliable and detail-oriented Virtual Assistant to help manage day-to-day operations of our Shopify store. You’ll support the team with tasks related to product management, order processing, customer service, and marketing. The ideal candidate is proactive, tech-savvy, and has previous experience with Shopify or other e-commerce platforms.